Assisted collection

An assisted collection is available to householders if they are unable to take their wheeled bins and caddy to the kerbside due to:

  • infirmity
  • serious long-term illness, or
  • disability

If you require an assisted collection, you can apply online.

Apply for assisted collection

Please note: This service is only available to those residents where no member of the household is able to move the bins.

Once your application for an assisted collection has been approved, a Waste Supervisor will visit you to agree with you where your bins should be placed.

Warning signCoronavirus (COVID-19): We continue to provide services online and via telephone. However, we recognise that, in some cases, you will need an appointment with an officer so we offer limited pre-booked appointments at the Forum for urgent enquiries. You may experience longer waiting times or an online response due to increased demand on our services. Please call 01442 228000 and ask for the service you require. For council service updates and other advice, please see our COVID-19 page×